Shipping Policy

NextGen Perfumes (NGP)

At NextGen Perfumes, we strive to process and ship orders promptly while ensuring all fragrances are packaged securely for transportation. Please review our shipping policies before placing an order.

1. Shipping Locations

We currently ship to eligible addresses within the United States.

Because fragrances may contain alcohol and are subject to transportation regulations, orders are shipped using approved domestic ground shipping services.

International fragrance shipping and shipping to APO, FPO, or DPO addresses are not currently available.

2. Shipping Rates

NextGen Perfumes offers the following standard shipping rates:

Order Subtotal	Shipping Cost
Below $75.99	$5.99 flat rate
$75.99 or more	FREE standard shipping

Free-shipping eligibility is calculated based on the merchandise subtotal after applicable discounts and before taxes or shipping charges.

All applicable shipping charges are displayed during checkout before payment is completed.

3. Order Processing

Orders placed before 2:00 PM Central Time (CT), Monday through Friday, are typically processed and prepared for shipment on the same business day.

Orders placed after 2:00 PM CT, on weekends, or on recognized postal holidays are generally processed on the next business day.

Business days exclude Saturdays, Sundays, and recognized postal holidays.

Processing times are estimates and are not guaranteed. High order volume, payment verification, product availability, or circumstances outside our reasonable control may occasionally affect fulfillment times.

Special Orders, Preorders, and Supplier-Allocated Fragrances

Certain fragrances, including special orders, preorders, and supplier-allocated items, may require additional processing and fulfillment time.

When a product listing specifies an extended shipping timeframe, such as "Usually ships in 1–2 weeks," the timeframe disclosed on that specific product page at the time of purchase applies instead of our standard order-processing schedule.

In some cases, a fragrance may already be reserved or allocated to an order while still awaiting delivery from our supplier. Supplier allocations do not necessarily mean the item is physically available for immediate shipment.

Although we make reasonable efforts to fulfill orders within the stated timeframe, occasional supplier delays, transportation disruptions, or unexpected availability changes may result in an item arriving later than anticipated.

Orders are not automatically canceled simply because an estimated fulfillment window has elapsed.

If we determine that an order cannot ship within the timeframe originally disclosed, we will provide an appropriate delay notification, including an updated shipping estimate when available and the customer's options to accept the delay or cancel for a refund, in accordance with applicable law.

We appreciate our customers' patience when purchasing limited-availability or specially sourced fragrances.

4. Shipping Methods and Estimated Delivery

Orders generally ship using USPS Ground Advantage or another appropriate ground shipping service when necessary.

After the shipping carrier accepts the package, standard delivery typically takes approximately 3–5 business days for many U.S. destinations.

Certain destinations may require additional transit time.

Please note:

• Order processing time and carrier transit time are separate.
• Estimated delivery dates are not guaranteed.
• Weather conditions, postal holidays, carrier disruptions, and other circumstances outside our control may affect transit times.
• Orders containing special-order or preorder fragrances may require additional fulfillment time as disclosed on the applicable product listing.

We strive to provide accurate shipping estimates; however, actual delivery dates depend on carrier operations and other circumstances beyond our control.

5. Tracking Information

Customers receive shipment tracking information when their orders have been prepared for shipping and tracking details become available.

Tracking may initially display statuses such as "Shipping Label Created" or "USPS Awaiting Item."

These statuses indicate that tracking information has been generated but do not necessarily confirm that the carrier has possession of the package.

Tracking updates generally become available after the carrier performs its initial acceptance scan.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

If an address error is discovered after an order has been placed, please contact us immediately at ngpdfw@nextgenperfumes.org with your order number and the requested correction.

We will make reasonable efforts to accommodate address changes before shipment.

However, changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Orders returned because of an incorrect, incomplete, or undeliverable address will be reviewed individually. Any applicable additional shipping charges, return costs, or refund adjustments will be handled according to the original order terms and applicable law.

7. Lost, Delayed, or Damaged Packages

If an order experiences an unusual delivery delay, appears lost in transit, or arrives damaged, please contact us at ngpdfw@nextgenperfumes.org.

Include your order number, tracking information, and a description of the issue.

For damaged deliveries, we recommend retaining the original shipping packaging and providing photographs of the package and affected merchandise whenever possible.

NextGen Perfumes will review the circumstances and assist with the appropriate carrier investigation or resolution.

Claims involving missing, damaged, or incorrectly delivered merchandise will be evaluated individually in accordance with applicable law and our customer service procedures.

8. Order Changes and Cancellations

Orders may enter processing shortly after checkout. As a result, requests to modify or cancel an order are not guaranteed.

Customers seeking changes or cancellations should contact us immediately after placing their order.

We will make reasonable efforts to accommodate requests before fulfillment begins.

Once an order has been processed, packed, or transferred for shipment, cancellation or modification may no longer be possible.

For complete information regarding cancellation eligibility, returns, restocking fees, Final Sale items, and refunds, please review our separate Return & Refund Policy.

Nothing in this policy limits cancellation, refund, or other consumer rights required by applicable law.

9. Contact Information

For questions regarding shipping, tracking, delivery, or order processing, please contact:

NextGen Perfumes (NGP)

Email: ngpdfw@nextgenperfumes.org

Website: https://nextgenperfumes.com

We aim to respond to customer inquiries within 2–3 business days.

Thank you for shopping with NextGen Perfumes.