Return & Refund Policy

Last Updated: October 28, 2026

At NextGen Perfumes (NGP), we are committed to providing authentic fragrances, accurate product descriptions, transparent purchasing conditions, and fair customer service.

Please review this Return & Refund Policy before purchasing. Return eligibility depends on the product condition selected at purchase, the circumstances of the request, and applicable law.

1. Standard 30-Day Return Policy

NextGen Perfumes offers a 30-day return policy for eligible merchandise. Customers have 30 calendar days after receiving their order to request an eligible standard return.

Submitting a return request does not automatically guarantee approval.

To qualify for a standard discretionary return, merchandise must be:

• Completely unused and unopened.
• In the same condition in which it was originally received.
• Factory sealed, where applicable.
• Free from alteration, tampering, or damage occurring after delivery.
• Accompanied by all original packaging, seals, accessories, and components.

Proof of purchase is required.

Opened, sprayed, used, altered, or otherwise ineligible merchandise cannot be returned under our standard discretionary return policy.

Claims involving damaged, defective, incorrectly fulfilled, or materially misdescribed merchandise are evaluated separately under the applicable sections below.

To request a return, contact:

ngpdfw@nextgenperfumes.org

2. Return Authorization & Shipping Instructions

All standard returns require prior authorization from NextGen Perfumes before merchandise is shipped.

Customers must contact our support team and receive approval and return-shipping instructions before sending merchandise back.

Once a return is authorized, NextGen Perfumes will provide the designated return destination and a prepaid shipping label when applicable.

Return destinations may vary depending on the merchandise, nature of the claim, receiving facility, and inspection requirements.

Customers must not assume that our business address, a previously used return address, or an address appearing on the original shipping package is the authorized destination for a new return.

Each return must follow the shipping instructions issued for that specific request.

These procedures help ensure that returned merchandise is properly identified, received, documented, and directed to the appropriate inspection facility.

Unauthorized or incorrectly addressed returns may experience delays and may be unable to be identified or processed.

Customers who have already shipped merchandise without authorization should promptly provide the tracking number and shipment details so we can investigate where reasonably possible.

These procedures do not limit return or refund rights that cannot legally be waived.

3. Unauthorized Returns & Shipping Responsibility

Customers who independently ship merchandise without receiving return authorization or use an address or carrier arrangement not designated by NextGen Perfumes may bear the associated risk of shipping errors, misdelivery, delays, or loss for voluntary discretionary returns, subject to applicable law.

NextGen Perfumes is not automatically responsible for merchandise shipped to an unauthorized destination or for losses resulting from shipping arrangements independently selected by a customer.

Proof that a package was mailed, accepted by a carrier, or marked delivered does not, by itself, establish that the purchased merchandise was enclosed, received by our authorized facility, or eligible for a refund.

If tracking indicates that a package reached a facility under our control, we will review available delivery and receiving records before determining its status.

For authorized returns using a prepaid label provided by NextGen Perfumes, carrier loss or delivery concerns will be investigated according to the applicable return arrangement, carrier procedures, and legal obligations.

Nothing in this section transfers responsibility to a customer where the law requires NextGen Perfumes to bear the risk of loss or provide a remedy.

4. Return Shipping Deadline

Once return authorization and shipping instructions have been provided, approved merchandise must be tendered to the designated carrier within 7 calendar days.

The carrier's initial acceptance scan will ordinarily establish whether the package was shipped within the required timeframe.

If merchandise is not shipped within 7 calendar days, the authorization may expire unless NextGen Perfumes approves an extension in writing.

Customers are not responsible for ordinary carrier transit delays occurring after a timely, properly authorized shipment has been accepted by the designated carrier.

5. Damaged, Defective, Incorrect, or Materially Misdescribed Merchandise

Customers must inspect their merchandise promptly upon delivery.

Under our standard claims procedure, damage, defects, incorrect fulfillment, or immediately apparent product-condition concerns must be reported within 24 hours of confirmed delivery.

Customers should include their order number, a description of the concern, and any available supporting documentation.

We may reasonably request photographs, packaging images, product identification details, shipping information, or other relevant evidence needed to investigate the claim.

Materially misdescribed merchandise, genuine defects, and other qualifying concerns will be reviewed individually based on the advertised product condition, available documentation, and applicable law.

Depending on the circumstances, an appropriate resolution may include a refund, replacement, or other lawful remedy.

The standard 15% restocking fee does not apply to approved claims involving merchandise that arrived damaged, defective, incorrectly fulfilled, or materially not as described.

NextGen Perfumes will cover required return shipping costs for such approved claims.

The 24-hour reporting requirement is intended to encourage prompt notification and preserve evidence. It does not eliminate statutory remedies for latent defects, misdescription, or other rights that cannot lawfully be waived.

6. Exceptions & Final Sale Merchandise

Certain merchandise is designated Final Sale due to its product condition, packaging status, customization, or method of preparation.

The following conditions are not eligible for standard discretionary returns or exchanges:

• Open Box
• Testers
• Tester No Cap
• No Box
• No Cellophane
• Damaged Box
• Decants and travel sprays of any size
• Custom or personalized products expressly designated Final Sale
• Special-order merchandise expressly designated Final Sale before purchase
• Other merchandise explicitly identified as Final Sale before purchase

Final Sale designations must be disclosed in the applicable product listing or selected variant.

Final Sale merchandise is not eligible for discretionary cancellation after purchase.

These exclusions do not prevent a customer from pursuing an appropriate resolution for merchandise that arrived damaged, defective, incorrectly fulfilled, materially misdescribed, or otherwise qualifies for a legally required remedy.

7. Discounted & Promotional Merchandise

A discounted price does not automatically make factory-sealed merchandise Final Sale.

Eligible factory-sealed fragrances remain subject to our 30-day standard return policy even when purchased with promotional pricing, discount codes, seasonal sales, or below a displayed compare-at price.

All standard return eligibility requirements remain applicable.

Approved discretionary returns are subject to the 15% restocking fee.

NextGen Perfumes provides prepaid return shipping for approved eligible standard returns.

8. Restocking Fee

Approved standard discretionary returns are subject to a 15% restocking fee, deducted from the applicable merchandise refund.

This fee applies to eligible returns requested because of changed preferences, accidental purchases, or other discretionary reasons.

The fee does not apply to approved claims involving merchandise that arrived:

• Damaged
• Defective
• Incorrectly fulfilled
• Materially not as described

No restocking fee will be imposed where prohibited by applicable law.

Merchandise that no longer meets the eligibility requirements for a standard return may be declined rather than assessed a restocking fee.

9. Fragrance Scent, Performance & Personal Preference

Fragrance perception is subjective and may vary between individuals and circumstances.

Perceived differences in scent, longevity, projection, intensity, or overall fragrance experience may arise from several factors, including personal scent memory, skin chemistry, environmental conditions, application methods, storage conditions, and potential formulation or production differences.

A fragrance smelling different from how a customer remembers it does not, by itself, conclusively establish that the merchandise is counterfeit, defective, or materially misdescribed.

Personal dissatisfaction with a fragrance's scent or performance does not automatically qualify merchandise for a refund outside our standard return eligibility requirements.

However, reported performance concerns will be evaluated when accompanied by specific information suggesting a genuine product defect, authenticity issue, or material discrepancy with the advertised merchandise.

Nothing in this section excludes responsibility for an actual defect or material misdescription.

10. Manufacturer Packaging, Batch Variations & Product Appearance

Fragrance manufacturers may modify packaging, decorative finishes, bottle components, labeling, engraving, cap designs, and other presentation details over time.

Legitimate differences may sometimes exist between manufacturing batches, production periods, regional markets, product concentrations, or manufacturer packaging revisions.

Potential differences may include:

• Metallic finishes, including variations in gold coloration.
• Cap color, weight, shape, and finish.
• Engraving placement, depth, and appearance.
• Bottle decoration, printed graphics, and labeling.
• Packaging materials and presentation.
• Batch-code appearance or placement.
• Manufacturing details and included accessories.

Photography, reflections, lighting, camera settings, image processing, and screen displays may also affect how product features appear.

A difference between two bottles does not automatically establish that either bottle is counterfeit.

Not every observed difference is necessarily an authorized manufacturer variation. Reported discrepancies must be evaluated according to the specific merchandise and available evidence.

11. Previously Owned Bottles & Third-Party Online Comparisons

Customers may compare purchased fragrances against previously owned bottles, fragrances purchased in other countries, online retail photographs, fragrance databases, social media posts, or third-party discussions.

Such comparisons may help identify a concern but do not, by themselves, conclusively establish that merchandise is counterfeit, defective, or materially misdescribed.

A comparison should account for the exact fragrance, concentration, bottle size, production period, batch information, advertised condition, and reliability of the reference product.

Images found through online searches or third-party websites may depict different production versions, product variants, or packaging presentations.

The authenticity and accuracy of a reference bottle or image cannot be presumed solely because it was previously purchased or published online.

NextGen Perfumes welcomes relevant third-party assessments, including information from fragrance collectors, reviewers, online communities, social media groups, and independent authentication specialists.

However, social media verification badges, administrator or moderator status, follower counts, community membership, and personal collecting experience do not, by themselves, establish professional authentication qualifications or independently verify an authenticity determination.

Third-party assessments are evaluated according to the examiner's demonstrable expertise, the methodology used, the reliability of the reference materials, and the supporting evidence provided.

Anonymous forum comments, personal opinions, and unverified third-party assessments may be considered as contextual information but are not automatically treated as independently verified authentication findings.

Customers are welcome to provide relevant comparisons and supporting documentation.

Where a qualified examination or manufacturer assessment is available, customers may submit it for consideration.

NextGen Perfumes will evaluate the substance and supporting evidence of each reported discrepancy rather than automatically accepting or rejecting a claim based on the source, reputation, or online status of the individual providing the assessment.

12. Product Photographs & Advertised Condition

NextGen Perfumes makes reasonable efforts to accurately represent the fragrances offered for sale.

Product photographs may include manufacturer-supplied images, representative imagery, or photographs of merchandise from our inventory.

The applicable product listing and selected variant establish the advertised fragrance, concentration, size, condition, packaging, and included accessories.

Representative images may differ from a received item in minor non-material cosmetic or manufacturing details.

Such images do not authorize delivery of a materially different product or excuse an inaccurate product description.

Where an item materially differs from its advertised description, NextGen Perfumes will investigate and provide an appropriate resolution when required.

Customers should contact us before purchasing if they have questions about the exact condition, packaging, or product presentation.

13. Fragrance Authenticity Concerns & Investigation

NextGen Perfumes takes allegations involving counterfeit, altered, defective, or materially misdescribed merchandise seriously.

When an authenticity concern is reported, we may request reasonable product-specific information, including:

- Order number and the exact product purchased.

- Photographs of the bottle and packaging.

- Available batch-code and product-identification information.

- A description of the specific discrepancies.

- Reference photographs or documents used for comparison.

- Relevant independent findings, where available.

NextGen Perfumes may examine available sourcing documentation, inventory records, manufacturer information, product presentation details, and other relevant materials.

Personal impressions, bottle comparisons, or third-party opinions alone do not automatically establish a verified counterfeit finding. Equally, the absence of an expert report does not automatically invalidate a customer's concern.

Where independent authentication assessments are submitted, NextGen Perfumes may consider the examiner's relevant qualifications, the scope and methodology of the examination, the evidence supporting the findings, and whether the conclusions can be independently substantiated.

Verification badges, social media credentials, community administrator status, or an individual's reputation alone are not treated as conclusive evidence of authentication expertise or product authenticity.

Manufacturer-confirmed findings, qualified independent examinations, documented product specifications, and other verifiable evidence will be evaluated according to their relevance, reliability, and applicability to the specific merchandise.

NextGen Perfumes does not automatically dismiss concerns originating from online forums, fragrance communities, or informal third-party assessments. Such information may identify legitimate discrepancies requiring further examination.

Each claim will be evaluated individually and in good faith.

A suspected counterfeit claim does not automatically determine eligibility for a refund, nor does our Final Sale policy eliminate any legally protected rights associated with counterfeit or materially misdescribed goods.

Where applicable payment-network rules permit a counterfeit dispute without physical return of merchandise, this policy does not override those rules.

14. Return Inspection & Documentation

All returned merchandise may be subject to inspection to verify its identity, contents, condition, and eligibility for the requested resolution.

NextGen Perfumes may photograph or video-record the receipt, opening, and inspection of returned packages.

Inspections may include reviewing:

• Shipping labels and tracking information.
• Package weight and visible shipping damage.
• Packaging integrity and factory seals.
• Bottle condition and visible fill level.
• Atomizer functionality.
• Product-identification details.
• Included accessories and components.
• Signs of use, alteration, substitution, or tampering.

Where available, inspection findings may be compared with pre-shipment photographs, order documentation, inventory records, and other relevant evidence.

Inspection findings are assessed alongside customer explanations and available carrier information.

No individual observation automatically establishes misconduct or responsibility for a discrepancy.

Customers will be notified of material findings and applicable resolutions.

15. Empty Packages, Missing Contents & Incorrect Returned Merchandise

A carrier's delivery confirmation establishes that a package was delivered according to its tracking records. It does not independently establish that the package contained the merchandise originally purchased.

If a return shipment arrives empty, contains an incorrect product, or exhibits material discrepancies in its contents or condition, NextGen Perfumes may suspend processing of a discretionary refund while the matter is investigated.

Available evidence may include:

• Original shipping and return weights.
• Carrier acceptance and delivery records.
• Photographs and inspection recordings.
• Packaging and product identification.
• Inventory and order documentation.
• Relevant customer communications.

Customers will be informed of material discrepancies and provided a reasonable opportunity to submit additional information.

A discretionary refund will not be approved solely on the basis of a tracking number when return eligibility and merchandise receipt cannot be verified.

Any legally required resolution will be handled according to applicable law and payment-network obligations.

16. Return Inspection Decisions & Merchandise Return Options

Following inspection, NextGen Perfumes will provide the customer with the applicable return determination.

If a discretionary return is declined because the merchandise does not meet the relevant eligibility requirements, we will explain the material findings.

When appropriate, NextGen Perfumes will offer to return the merchandise to the customer at no additional shipping cost using a tracked shipping service.

We may request confirmation of the customer's shipping address before dispatch.

If an otherwise eligible discretionary return is approved but the customer does not wish to accept the 15% restocking fee, the customer may request to withdraw the return before the refund is processed.

Provided the merchandise remains available and no legally required remedy prevents this arrangement, we will arrange to return it at no additional shipping cost.

Customers who disagree with an inspection determination may provide additional information for review.

These procedures do not override legally required refunds, replacements, or other remedies.

17. Order Cancellations

Factory-Sealed Merchandise

Eligible factory-sealed fragrances have a 15-minute cancellation request window, beginning immediately when the order is placed.

Cancellation requests must be submitted within 15 minutes of purchase.

Requests are subject to eligibility and approval because processing and inventory allocation may begin immediately.

Immediate Processing & Supplier Allocation

Certain fragrances may be reserved or allocated directly from suppliers immediately after checkout.

Supplier allocation may occur before packing, fulfillment confirmation, or shipping-label creation.

Once merchandise has entered processing or been allocated or committed to an order, cancellation may no longer be possible, including within the initial 15-minute request window.

After the Cancellation Window

Once the 15-minute cancellation window expires, orders ordinarily cannot be canceled.

An unfulfilled or unshipped order does not automatically qualify for cancellation.

The absence of a shipping label, carrier scan, or visible fulfillment update does not extend or reopen the cancellation window.

Final Sale Merchandise

Products expressly designated Final Sale are not eligible for discretionary cancellation after purchase.

The 15-minute cancellation request window does not apply to Final Sale items.

For mixed orders, cancellation eligibility is assessed separately for each item.

These terms do not restrict cancellation or refund rights required by applicable law.

18. Exchanges

NextGen Perfumes does not offer direct discretionary exchanges.

Customers seeking a different fragrance may request a return of eligible merchandise and place a separate order after the return has been accepted.

Final Sale merchandise is not eligible for ordinary discretionary exchanges.

This restriction does not prevent appropriate replacements for approved defects, incorrect fulfillment, or other legally protected claims.

19. Payment Disputes & Chargebacks

We encourage customers to contact NextGen Perfumes directly regarding order concerns so that we have an opportunity to investigate and provide an appropriate resolution.

When a payment dispute or chargeback is initiated, NextGen Perfumes may provide relevant transaction records, product descriptions, purchasing disclosures, fulfillment documentation, shipping records, inspection findings, and customer communications to the payment processor or financial institution.

Claims will be evaluated based on the applicable dispute category, available evidence, payment-network procedures, and governing law.

A customer's allegation does not automatically establish that merchandise was counterfeit or defective. Likewise, our own assessment does not automatically resolve a disputed claim.

Nothing in this policy restricts customers from exercising lawful payment-dispute rights or seeking remedies available under applicable law.

20. Refund Processing

Once we receive and inspect an approved return, we will notify the customer of the refund determination.

Approved refunds will ordinarily be issued to the original payment method within 10 business days, less any applicable restocking fee permitted by this policy.

Refunds will be processed sooner where required by applicable law.

Financial institutions and payment providers may require additional time to post the refund after it has been issued.

If more than 15 business days have passed since approval and the refund has not appeared, please contact:

ngpdfw@nextgenperfumes.org

Refunds that do not legally depend on receiving returned merchandise will be handled according to the applicable requirements.

21. Customer Support & Resolution Times

NextGen Perfumes generally aims to respond to routine inquiries within approximately 2–3 business days.

During periods of increased demand or operational disruptions, response times may extend to approximately 5–6 business days.

Complex cases, including authenticity investigations, product-condition reviews, and return inspections, may require additional review and documentation.

Customers will be informed when further investigation is necessary.

These estimates do not extend legal deadlines or change the requirement to report immediately apparent shipping or merchandise concerns promptly.

22. Additional Product Condition Information

For further information regarding bottle appearance, minor cosmetic variations, packaging, and condition classifications, please review:

Product Condition & Cosmetic Inspection Guide

https://nextgenperfumes.com/pages/product-condition-cosmetic-inspection-guide

Our product-condition guidance is informational and does not supersede the specific product listing, selected condition, this Return & Refund Policy, or applicable consumer rights.

23. Contact Information

NextGen Perfumes (NGP)

Customer Support: ngpdfw@nextgenperfumes.org

Website: https://nextgenperfumes.com

Terms of Service: https://nextgenperfumes.com/policies/terms-of-service

NextGen Perfumes is committed to reviewing customer concerns fairly, maintaining accurate transaction records, and providing resolutions consistent with our published policies and applicable law.

Nothing in this policy limits, excludes, or waives any consumer rights or remedies that cannot lawfully be waived.